Reference

The Terms That Cover Your Account

One set of rules sits behind every bKash, Nagad or Rocket transfer you make into your account wallet, and this page is where we spell it out.

Account rulesWallet wordingLocal law firstHow disputes work
abc8vip The Terms That Cover Your Account
ACCOUNT HELP DESK

Ask Us About Any Clause

If a sentence on this page doesn't match what you see in your wallet, message our Bangladesh support team and quote the clause it comes from. Keep your account number ready and, for anything touching a payment, the bKash, Nagad or Rocket transaction ID from your app. Questions about holds, wallet name mismatches and closed profiles all land on the same desk, so you aren't passed between departments.

Live chat Open chat from the help button on any lobby screen, paste your account number and describe the clause you're querying. Chat is the quickest route for a locked login or a stalled wallet transfer.
Support mailbox Write to our support mailbox with your account number in the subject line and screenshots of the bKash, Nagad or Rocket receipt attached. Use this for document requests and anything you need answered in writing.
Check the wallet first Before you message us about a deposit, open your payment app and confirm the transfer shows as completed. A payment that still reads pending in bKash hasn't reached your account wallet yet.
POLICY HANDLING

How We Keep Account Records Safe

Every login, deposit and withdrawal against your account is written to a record we keep, so a dispute gets settled from facts rather than memory. We hold what the terms require, your account details, wallet transaction references and the device you signed in from, and that data isn't sold on to anyone. Ask what we hold on you and we'll send it. Ask us to correct something wrong and we'll update it once you confirm the change from your registered number.

Login security

Sign-in sends a one-time code to the mobile number on your account, so a stolen password alone won't open your wallet. Tell support the moment your SIM changes and we freeze the profile until it's re-verified.

Records we hold

We keep your account details, wallet references from bKash, Nagad or Rocket, and the sign-in log. Retention follows what these terms and local record-keeping rules require, and we delete what we no longer need.

Cookies

The lobby uses cookies to keep you signed in and to remember your device preference. Clear them in your browser and you'll be signed out; block them entirely and some lobby screens will ask you to log in again.

Changes and closure

Want to correct your details or close the account? Message support from your registered number. We confirm the request, settle any open wallet balance to a bKash, Nagad or Rocket account in your name, then close the profile.

Terms Questions You Send Us

The same handful of clause questions reach our support desk every week, so we've put the answers below in plain words. Each one points back to the section it comes from. If yours isn't here, send it over and we'll reply directly.

Yes. We release withdrawals to a wallet held in your own name. If the two names differ, we hold the request and ask for a document before releasing it, so fix the mismatch in your payment app first.

Extra accounts are closed and any balance tied to them is checked under these terms. Run one account, in your own name, and there's nothing to untangle later.

Access depends on your local law and eligible regions. If you move abroad, tell support before you sign in from a new country so we can confirm whether the account stays open.

Message the support desk from your registered mobile number and ask for your account record. We confirm it's you before sending anything, so keep a wallet transaction ID from bKash, Nagad or Rocket handy.

Note the game name, the round and the time, then send it to support the same day. We pull the studio's round record for Baccarat Fire, Slot Heroes or any other title and check it against your account balance.

They can, when a payment rail or a game studio changes how something works. We post the new wording on this page, and the version showing here is the one that applies to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.