Privacy Rules Where You Live
Privacy rules differ by country, so nothing here is a promise that every right applies to you. What we can tell you is how the lobby is actually built. We ask for your mobile number, your name as it appears on your bKash or Nagad account,
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and your date of birth once — enough to open a wallet and match a withdrawal request to the right person. Your Rocket or Upay reference number is stored so that a failed transfer can be traced and returned, not so that we can keep a
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copy of your PIN. You type that PIN inside the wallet app, never on our pages. Session data is a different matter. We log your device type, your approximate region and the times you sign in, because that is how a login from an unfamiliar handset
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gets flagged before money moves. Keep the OTP we send to your phone to yourself; our staff will never ask you to read it back in a chat. We hold account records for as long as your account is open, then for the period your local
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rules require after closure. After that, the records are deleted or stripped of anything that points to you. Requests to see, correct or remove your data go through the support channel listed below, and we confirm identity before we act on any of them. Availability of
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the lobby, and the rights described here, depend on the law where you live and on eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.